Family Caregiver App Privacy Notice
Effective November 14, 2026. This notice applies to the Care & Stay Family Caregiver App and its related account, care-planning and subscription services.
Information you provide
We process account contact details; information you enter about yourself, care recipients, family members and care teams; care needs, medications, allergies, safety notes, tasks, authorizations, expenses, and documents; questions submitted to the AI Coach or Care Manager; and necessary service, device, security and billing records. Only enter information you are authorized to share. Please avoid unnecessary sensitive details.
How information is used
We use this information to provide care coordination and AI-assisted guidance, manage authorized sharing, protect accounts, troubleshoot the service, administer subscriptions, and comply with applicable obligations. The AI assistant can make mistakes and does not provide emergency response, diagnoses, treatment or regulated professional advice.
Providers and sharing
The application uses Supabase for authentication, data and document storage; Stripe for subscription checkout, billing and applicable tax handling; Render for application hosting; and OpenAI for AI-assisted responses. Data you submit to an AI feature may be transmitted to its service provider to generate a response. We share information with authorized care-team members according to permissions you grant and with service providers as necessary to operate the application. We do not sell the contents of care profiles.
Access and security
Accounts require sign-in. Application records are access-controlled; uploaded care documents are stored in a private storage bucket. No internet service can guarantee absolute security. Do not use the app as the only location for emergency or critical care information.
Retention, corrections and deletion
We retain information while needed for service delivery, subscriptions, security, disputes and lawful obligations. To request account records, correction or deletion, contact us. Certain billing, financial and security records may need to be retained after an account is closed. We will explain applicable limits when responding to a request.
Families, care recipients and children
This service is intended for adult account holders. Care recipients may be adults or children; the adult account holder must have appropriate authority to enter their information and grant access. Do not register a child as an independent account holder.
Questions or requests
Email hello@mycareandstay.com with “Privacy request” in the subject line. We may need to verify your identity before sharing or deleting account data.