Family Caregiver App Subscription Terms

Effective November 14, 2026. These terms apply to paid Family Caregiver App subscriptions offered through Care & Stay. They supplement any other terms specifically presented at checkout.

Price, recurring billing and commitment

The Family Caregiver App costs $39 per month, plus applicable sales tax. Charges recur monthly using the payment method you authorize. The subscription has an initial 12-month minimum commitment, representing 12 monthly payments (a total of $468 before applicable tax). After the initial period, the subscription continues on a month-to-month basis until canceled. The checkout page will show the applicable price and tax information before you pay.

Cancellation and refunds

To request cancellation or nonrenewal, email hello@mycareandstay.com. Unless applicable law requires otherwise, requests during the initial 12-month commitment do not eliminate remaining scheduled payments. After the minimum term, request cancellation before the next renewal to avoid the next monthly charge. Payments are generally nonrefundable except where required by law or applicable payment-provider policies. Any refund request is reviewed through the payment provider. Cancellation does not itself delete your account records; see the privacy notice for data requests.

What the service does and does not do

Care & Stay helps organize caregiving details and provides AI-assisted planning and coaching. It is not a medical provider, emergency service, legal adviser, benefits eligibility determination, or substitute for professional judgment. Call emergency services in an emergency. You remain responsible for reviewing information and making care decisions.

Your information and other people's privacy

Provide only information that you have authority to share, keep login credentials secure, and invite only authorized family or care-team members. Do not upload other people's information without appropriate permission. See the Family Caregiver App Privacy Notice for our data practices.

Account and acceptable use

Do not misuse the service, attempt unauthorized access, submit illegal content or impersonate another person. We may restrict abusive or unsafe use as permitted by law. Service availability may occasionally be interrupted for maintenance or technical issues.

Changes and contact

For material changes affecting existing subscriptions, we will provide notice as required by law. Contact hello@mycareandstay.com with billing questions, cancellation requests and requests for accessible copies of these terms.